Remote hands in a data center is an on-demand service where facility technicians act as your physical extension on-site to manage, maintain, or troubleshoot IT equipment.
Key Benefits:
24/7 Availability: Our technicians are ready around the clock for sudden outages.
Cost and Time Savings: Eliminates the need to send your technicians to our facility for minor fixes.
Fast Response: Minimizes the downtime by resolving physical problems in minutes instead of hours.
Here are some examples of recent customer requests:
I had a drive fail and ordered a new one to have shipped to your address and should arrive tomorrow. The server’s service tag number is this and drive bay #3 is the one that failed. Can you replace the bad drive with the new SSD and notify me when this is done?
I recently dropped off a new network switch to be installed and now I’m ready to start connecting cables to it. Can you disconnect the CAT 6 cable from switch 1 on port 23 and then connect it to switch 2 on port 1?
I was working on the server remotely and hard booted it. All I need is for someone to power on the server and verify that the power LED is on.