Knowledgebase

1) Servers

• CeraNet supports instant deployment of Windows and Ubuntu servers natively
• Other Operating Systems may be supported upon request
• CeraNet supports large configurations that may include servers with more than 40 CPU, 10 TB of storage and 1 TB of RAM
• Physical to Virtual (P2V) and Virtual to Virtual (V2V) conversions are available through CeraNet managed services
• Hybrid Services that include Physical to Virtual network connectivity is available for CeraNet colocation clients
• Cloud Servers include DNS services.  Supports a full suite of record types, advanced Round Robin and easy to use management.
• CeraNet backs up and retains 7 days of server images.  However, you should develop methods to retain your own copies of important data such as proprietary source code.

• Helpful Guides for Existing Subscribers
  • Start Deploying Servers
  • Initial Server Configuration
  • Purchasing and Allocating Server Resources

2) Security

• CeraNet uses Cisco Technology for its Network Security services
• Multi-factor authentication is available utilizing Cisco DUO
• Colocation clients may use their own network security solutions to protect CeraNet Cloud servers
• VPN Tunneling to Azure, AWS and Google Cloud is available with CeraNet Network Security

• Helpful Guides for Existing Subscribers
  • Connecting to the VPN
  • Configuring the Firewall/VPN

3) Monitoring

• Comprehensive monitoring is included with all CeraNet Cloud Services
• CeraNet uses PRTG by Paessler which is a robust and complete monitoring system
• Fully configurable by the client
• Full Compliance Reporting capabilities
• Push, SMS and Email notifications
• Web interface, Desktop client, iOS and Android Apps included with the service

4) Support

• The included support is ticket-based
• Clients should sign into portal to submit and manage tickets (unauthenticated tickets receive limited responses)
• Included support is limited to things like portal features, capabilities, basic security questions, etc
• Activities that occur in the OS such as application installation, configuration and execution are the responsibility of the client
• CeraNet offers fee based management contracts that are above and beyond the included support and customizable to your specific needs. Contact CeraNet for more information.